Cloud Cove Hosting Refund Policy

Effective Date: 01/01/2019

Thank you for choosing Cloud Cove for your WordPress and VPS hosting needs. We strive to provide the best possible service and satisfaction to all our customers. However, if you are not completely satisfied with our services, our refund policy explains how and when a refund can be requested and processed.

1. Eligibility for Refund

a. Initial Purchase: Cloud Cove offers a 30-day money-back guarantee on all hosting services for new customers. If you are not satisfied with your initial purchase and have not violated our Terms of Service, you may request a full refund within 30 days of your purchase.

b. Renewals: Service renewals are not eligible for a refund. It is important to ensure that your service meets your needs before renewing.

c. Domain Names: All fees paid for domain registration, transfer, or renewal are non-refundable as these services are irreversible and incurred costs cannot be retracted.

2. Conditions for Refund

a. Non-Violation of Terms: Refunds are only available if your account and your use of the services have not violated our Terms of Service. Violations of the Terms, including unauthorized use of the services, will waive your rights to a refund.

b. Usage: Partial refunds or pro-rated refunds are not offered for periods where your account was active but unused.

3. How to Request a Refund

To request a refund, please contact our support team through:

• Email: [email protected]

Please provide your account information, the service you are requesting a refund for, and the reason for the request. We require this information to process your refund as quickly as possible.

4. Processing Your Refund

Upon receiving a refund request, our team will verify the eligibility of your request based on our policies and the information provided. If your request is approved, the refund will be processed to the original method of payment within 7-10 business days.

5. Changes to Refund Policy

Cloud Cove reserves the right to modify this refund policy at any time. Changes to the policy will be posted on our website and become effective immediately upon posting. It is your responsibility to review the refund policy periodically to be aware of any changes.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us through the communication methods listed above. Our team is here to assist you with any issues or questions you may have regarding our policies or your services with us.

Thank you for your understanding, and we look forward to serving your hosting needs!